Privacy Policy
Last updated: January 1, 2026
This Privacy Policy describes how Nextwave Marketing LLC ("Nextwave," "we," "us," or "our") collects, uses, and shares information when you visit nextwavemarketingllc.com, contact us, or use any of our products including SidecarChatter (sidecarchatter.io) and Emm AI (emmai.tech). It also explains how we handle information collected through our SMS / text messaging program.
SMS Privacy at a glance: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
1. Information We Collect
Information you provide
We collect information you give us directly, such as when you create an account on one of our products, contact support, or subscribe to communications. This may include:
- Name, email address, and phone number
- Account credentials and profile information
- Billing information processed by our payment providers
- Messages, files, or content you submit through our products
- Mobile phone number and SMS opt-in consent records
Information we collect automatically
When you use our website or products, we may automatically collect:
- Device and browser information (type, operating system, IP address)
- Usage data such as pages visited, features used, and timestamps
- Cookies and similar tracking technologies
2. How We Use Information
We use the information we collect to:
- Operate, maintain, and improve our products and website
- Provide customer support and respond to inquiries
- Send transactional messages including account notifications, billing alerts, security notices, and support updates
- Detect, prevent, and respond to fraud, abuse, or security issues
- Comply with legal obligations
3. SMS / Text Messaging Privacy
Nextwave Marketing LLC may send SMS / text messages to users of our products for the purpose of customer support and account notifications. The following terms govern our SMS data handling:
Opt-in
You will only receive SMS messages from us if you have explicitly opted in by providing your phone number and granting consent — for example, by checking an opt-in box during signup, replying to a confirmation prompt, or providing your number to our support team for the express purpose of receiving SMS notifications.
Types of messages
SMS messages are used exclusively for:
- Account notifications (e.g., login alerts, security warnings, password changes)
- Customer support replies and updates on open support tickets
- Billing reminders and payment confirmations
- Service announcements that affect your account or use of our products
Message frequency, fees, and opt-out
- You will receive up to 10 messages per month based on your activity and account events.
- Message and data rates may apply, charged by your mobile carrier.
- You can opt out at any time by replying STOP to any message from us. You will receive a confirmation, and you will not receive further SMS unless you opt back in.
- For help, reply HELP to any message, or email support@nextwavemarketingllc.com.
- Supported carriers include all major U.S. carriers. Carriers are not liable for delayed or undelivered messages.
SMS data sharing
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
4. How We Share Information
We do not sell your personal information. We share information only in the following limited circumstances:
- Service providers and subcontractors: We share information with vendors who help us operate our business (e.g., hosting, payment processing, customer support tooling, SMS delivery providers such as Twilio). These providers are bound by contract to use information only for the services they provide to us.
- Legal compliance: We may disclose information when required by law, court order, or other legal process, or to protect the rights, safety, or property of Nextwave Marketing LLC, our users, or the public.
- Business transfers: If we are involved in a merger, acquisition, or sale of assets, information may transfer as part of that transaction, subject to this Privacy Policy.
As stated above, mobile information, SMS opt-in data, and consent records are not shared with third parties or affiliates for marketing or promotional purposes.
5. Cookies and Tracking
We use cookies and similar technologies to remember your preferences, understand how our site is used, and improve user experience. You can disable cookies in your browser settings; some features of our site may not function correctly if you do.
6. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information. No system is 100% secure, but we work to limit risk and respond promptly to any incidents.
7. Data Retention
We retain personal information for as long as needed to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we delete or anonymize it.
8. Your Rights
Depending on where you live, you may have rights to access, correct, delete, or restrict use of your personal information. To make a request, email support@nextwavemarketingllc.com. To opt out of SMS specifically, reply STOP to any text from us.
9. Children's Privacy
Our products are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated version on this page and update the "Last updated" date. Material changes will be communicated through our products or by email where appropriate.
11. Contact Us
If you have questions about this Privacy Policy or our SMS practices, contact us at:
Nextwave Marketing LLC
Email: support@nextwavemarketingllc.com
Web: nextwavemarketingllc.com